How we collect, use, and protect your personal information. Last updated: June 2026.
We collect information you provide directly, including your name, address, phone number, email, property details, and emergency contacts. We also collect photos and inspection notes taken during property visits, as well as service preferences and communication history.
We use your information to provide home watch and property maintenance services, communicate inspection results, coordinate with vendors, process payments, and improve our services. We do not sell your personal information to third parties.
We share information only as necessary to perform services — for example, with licensed contractors you authorize us to engage, or with service providers who assist our operations (e.g., payment processors). All third parties are contractually obligated to protect your information.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Access to property keys, codes, and personal data is restricted to authorized personnel only.
Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You can control cookies through your browser settings. We do not use tracking for advertising purposes.
You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to valid requests within a reasonable timeframe.
We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Property inspection reports are typically retained for the duration of active service plus two years.
We may update this Privacy Policy from time to time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or our data practices, contact us at info@coastalliving.solutions or (941) 289-7939.